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The AI Front Desk page on a computer
The AI Front Desk page on a phone

Work/04

Sarah.

The voice of AI Front Desk, our own product. She answers the phone, books the visit, and leaves a transcript for the front desk.

One call, in her words.

Sample call from Sarah's test line. Not a real patient.

  1. CallerYeah, hi. I chipped a tooth like an hour ago and it's killing me. Can I get in to see someone today?
  2. SarahOh no, I'm so sorry, chipped teeth can be really painful. Let's get you taken care of right away.
  3. SarahUnfortunately we're closed today and tomorrow, but I can get you in first thing Monday morning. Can I grab your full name?
  4. CallerUgh, Monday? That's two days away. Is there really nothing earlier? This really hurts.
  5. SarahI totally understand, it's rough having to wait, but we're closed today and tomorrow, so Monday, July twenty-seventh is our soonest opening. If the pain gets worse or it's severe, please consider urgent care in the meantime.
  6. SarahI can get you in Monday, July twenty-seventh at nine in the morning. Does that work for you?
  7. CallerYeah, that works. I'll be there Monday at nine.

How we test her.

An automated test line.

A simulated patient calls Sarah's own test line, and we read what she said, word for word.

Only open slots.

She reads providers, blocked hours and closed days, so the time she offers is one that is free on the calendar.

A person is one sentence away.

Anyone who asks for a person gets their message taken and flagged for the desk to call back.

What we do not claim: that she writes into practice software such as Dentrix. She books into Google Calendar.

What she does
Answers calls, handles interruptions, and books on the practice's Google Calendar inside its own hours
Also
Confirmation texts, a message for the desk when a caller asks for a person, and a dashboard of the calls she takes with the transcript
Browser demo
Talk to the receptionist of a fictional practice. Demo bookings go to a test calendar and no texts are sent.
What we built
The voice agent, the booking logic, the dashboard, the product page and the browser demo